# Technical Support

To request technical support, please provide the unique device ID and run-time device information. 

Please go to the app as shown below and select **TECHNICAL SUPPORT** to submit the required details to us. 

<figure><img src="/files/gBz7OBPdKX10ngOB1cUC" alt="" width="188"><figcaption></figcaption></figure>

<figure><img src="/files/LwFKGAyRofjUsLi2jhyr" alt="" width="563"><figcaption></figcaption></figure>

**THE TECHNICAL SUPPORT** menu creates **CODE** and **DATA** information, as shown below.&#x20;

**DATA** (Run-time Device Information) is created only when you select **TECHNICAL SUPPORT** while playing music.

**Submit** below:&#x20;

&#x20;\- App : 2.3.2

\- Device : XXXXXX

\- OS : 14 (SDK:34)

\- F/W : 2.3.1 (2023.07.05)

**- CODE**

**XXXXXXXXXX**

**- DATA**

**XXXXXXXXXX**

Additionally, please provide details regarding the issue requiring technical support at the email's end. &#x20;

We are following up within 24 hours, excluding weekends and public holidays (Seoul GMT+9 time). Please understand that responses may be delayed due to a high volume of inquiries.


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# Agent Instructions: Querying This Documentation

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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://doc-kr.qudelix.com/warranty/technical-support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.