# Technical Support

To request technical support, please provide the unique device ID and run-time device information. 

Please go to the app as shown below and select **TECHNICAL SUPPORT** to submit the required details to us. 

<figure><img src="https://2966825586-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZuQ8EOTu8VPDAhUaH6Z7%2Fuploads%2FXLLOmcZAZmUtPAm8FvvR%2Fimage.png?alt=media&#x26;token=2b45331e-1620-4253-845d-c9fde58134fa" alt="" width="188"><figcaption></figcaption></figure>

<figure><img src="https://2966825586-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZuQ8EOTu8VPDAhUaH6Z7%2Fuploads%2FtT3DnLCYEPLy83nQEliV%2Fimage.png?alt=media&#x26;token=b2749879-3822-4e01-81dc-d4579c4c82d0" alt="" width="563"><figcaption></figcaption></figure>

**THE TECHNICAL SUPPORT** menu creates **CODE** and **DATA** information, as shown below.&#x20;

**DATA** (Run-time Device Information) is created only when you select **TECHNICAL SUPPORT** while playing music.

**Submit** below:&#x20;

&#x20;\- App : 2.3.2

\- Device : XXXXXX

\- OS : 14 (SDK:34)

\- F/W : 2.3.1 (2023.07.05)

**- CODE**

**XXXXXXXXXX**

**- DATA**

**XXXXXXXXXX**

Additionally, please provide details regarding the issue requiring technical support at the email's end. &#x20;

We are following up within 24 hours, excluding weekends and public holidays (Seoul GMT+9 time). Please understand that responses may be delayed due to a high volume of inquiries.