Technical Support
Last updated
Last updated
To request technical support, please provide the unique device ID and run-time device information.
Please go to the app as shown below and select TECHNICAL SUPPORT to submit the required details to us.
THE TECHNICAL SUPPORT menu creates CODE and DATA information, as shown below.
DATA (Run-time Device Information) is created only when you select TECHNICAL SUPPORT while playing music.
Submit below:
- App : 2.3.2
- Device : XXXXXX
- OS : 14 (SDK:34)
- F/W : 2.3.1 (2023.07.05)
- CODE
XXXXXXXXXX
- DATA
XXXXXXXXXX
Additionally, please provide details regarding the issue requiring technical support at the email's end.
We are following up within 24 hours, excluding weekends and public holidays (Seoul GMT+9 time). Please understand that responses may be delayed due to a high volume of inquiries.
